Technology FAQs

Below, we tried to address many of the questions we're frequently asked. If you didn't find what you're looking for, please contact us.

·             Q: Is a bezel/enclosure required on all four sides?

o   At this time, yes. The bezel can be reduced to around 10 mm for an additional fee, depending on the application. We can construct a bezel out of any material, including wood, marble, stainless steel, chrome, or whatever the client would like.

·             Q: What is the lead time?

o   Custom displays in large quantities can take up to 20 weeks. Standard displays will take 10-14, maximum. It can be expedited for an additional fee.

·             Q: What are the power requirements?

o   Universal 110-240v, 40/60 hz.

·             Q: Does it work with all glass?

o   Yes. If it is a retrofit, we would likely either install a taptl right behind the already existing panel. We can work with earthquake glass, impact glass, gorilla glass, PYC compliant glass, and even hurricane glass; it’s nothing we haven’t seen before.

·             Q: Can you manufacture larger than 84”?

o   Yes, we are currently developing 98” & 110” displays and it is for sale now in limited quantities.

·             Q: What does it look like when it’s off?

o   taptls have an unconventional “off” state. If you were to cut off the power source, the display would appear black, or as very tinted glass. The “off” state for the displays is actually “on”, and bright white content is displayed, which due to alpha layers, appears transparent. Even with the display being “on” at all times, you will still those 70,000+ hours.

·             Q: What if it breaks?

o   It won’t. We use only the best components and manufacturing processes. Our manufacturers create products used by the military. We also offer a one year warranty.

·             Q: What do I see from the other side of the display when there is an image?

o   You will see a reversed image. We offer both one way displays, which have a privacy screen, and two way displays. The one-way display shows somewhat of a mirror on the back. If you have words on one side of the two way display, the words will appear backwards on the other side. We are currently working on a two way display that can show different images on both sides, without obstructing the transparency on the other side.

·             Q: How thin can the glass be?

o   It depends on the application. It can be as thinner than ½ inch, but it is usually the type of glass desired by the client that increases the depth.

·             Q: What if I want to make a video wall?

o   No problem, we would put a bunch of displays side by side with a thin bezel.

·             Q: Does it come in custom sizes?

o   Yes, but it will require a much longer lead time.

·             Q: How does it look at night, or in bright sunlight?

o   It looks great in any environment. Ambient lighting sensors can adjust the contrast and brightness automatically to help control the clarity and visibility.

·             Q: How is it protected from vandalism?

o   The displays can be put in an enclosure with a gel layer and structured enclosure that is strong enough to withstand extreme force and pressure. A vandal could take a metal baseball bat to this enclosure, and it would break the bat before it broke the display.

·             Q: Can you work with any touch screen, and can there be a touch screen on both sides?

o   Yes, we can work with PCAP (Projective Capacitive), IR, or whatever the client prefers. The IR touch is 10 points, and we can go up to 32 points.

o   Yes, there can be a touch screen on both sides (you could theoretically play Connect Four).

·             Q: Does it ever look as transparent as a glass window?

o   Not exactly. In the right setting with the right content, you’ll get pretty close. We are currently working on improving the transparency to that extent. This is the first line of displays, remember the first computer? We anticipate that every three months, our research and trial and error will yield a new technological advancement.

·             Q: Is there a patent?

o   Yes. We currently have 4 patents pending.

·             Q: Can you work with ibeacons?

o   Yes. taptls are designed to be a blank slate. We can build beacons into the display, and it will not interfere with the signal.

·             Q: How do you control the content?

o   However you want. Each screen can be controlled manually, or one central operator can control all screens simultaneously. A corporate headquarters could control all screens worldwide remotely, or a custom app could be designed for store managers to control each display from their smart phone.

·             The simple answer to everything software: think of our technology as a computer. Anything you can do with digital signage, a computer, or a TV, taptl can do.